AI Features Providing Customer Service without Sacrificing Quality

Organizations that have a vested interest in engaging with their customers can struggle to meet those expectations without having the right technologies in place.

NexLine provides easy access to the answers and services your customers need at any time of the day without having to wait on hold or interact with your agents. This creates a quick and pleasant caller experience and still provides your customers with the information they need on demand.

It is time to leverage powerful features and benefits including:

• Custom call flows
• Database and CRM integration
• Speech to text & text to speech
• Survey options
• Agent screen pops
• Large-scale, automated voice and SMS broadcast abilities for appointment reminders and announcements